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Gain Grow Retain
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
Jun 8, 2020
34:53
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
Today's segment:
- Relationship mapping at organizations
- Too dependent on relationships
- How does your customer make money?
- Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?
- Customer success and customer support In B2B SaaS
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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode