Ep. 7: Loyalty and the problem with pasta on a plane
Apr 3, 2014
40:03
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
In part two of Rob's discussion with Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, they talk about what happens in NPS Loyalty Forums and discuss the importance of senior leadership support for NPS initiatives (5:23), loyalty across a broad range of industries in Asia (8:23), the need to selectively tackle NPS opportunities (20:10) and a problem with pasta on a plane (28:30).