In a rapidly evolving world driven by artificial intelligence and digital transformation, the ability to adapt and innovate is no longer optional—it is essential. Organizations that succeed in this landscape go beyond surface-level change, embedding experimentation, customer-centric design, and agile collaboration into their core. They recognize that transformation is a continuous journey, where the insights gained from failures are as valuable as those from successes.

DBS Bank’s transformation journey, detailed by Nimish Panchmatia, the Chief Data and Transformation Officer at DBS Bank, offers a masterclass in how businesses can use artificial intelligence, process innovation and customer obsession to redefine themselves.

Some of the topics that Nimish covered in detail included:

• The integration of structured data allows DBS to make data analytics a core driver of decision-making.
• While traditional AI has matured significantly, generative AI's potential is still being tested and validated.
• Customer obsessions must drive innovation.
• How DBS has embedded a startup mentality across its organization, encouraging experimentation where employees feel empowered to test new ideas.
• AI is also important for improving employee experiences.