Apple @ Work The impact of AI on Apple IT departments
Dec 9, 2025
Apu Pavithran, an executive at Hexnode, shares insights on the evolving role of AI in Apple IT departments. He highlights the capabilities of Hexnode's unified endpoint management platform and introduces features like Hexnode Genie, which aids IT tasks through chat-based scripting. The conversation also covers the significance of human oversight in AI-driven workflows, as well as the integration of XDR for improved telemetry. Apu emphasizes enhancing the digital employee experience by proactively addressing issues while balancing usability and security.
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Automation Shifts Roles, Not Eliminates Them
- Bradley compares AI's impact on IT to past automation that removed roles like imaging but created new higher-skill roles.
- He argues AI will shift IT work rather than eliminate IT professionals.
Chat-Driven Device Management
- Hexnode built Genie to translate complex device management tasks into chat-driven, actionable options for IT staff.
- The goal is to upskill IT teams by making decisions accessible without replacing human judgment.
Agentic Architecture Enables Remote Actions
- Hexnode layered a model and sub-agent architecture to enable agentic actions on each device.
- That architecture enables remote execution but increases potential risk if unchecked.
