On this episode of IT Visionaries, Sarah Joyce Franklin, EVP & GM Platform, Trailhead & Developers at Salesforce discusses digital transformation, Salesforce’s Customer 360 Platform, and what the role of CIO will look like in the future.

Key Takeaways:

Salesforce’s Customer 360 Platform has everything a company will need all in one
The role of the CIO is changing overnight
Digital transformation affects the more than the customer and employees

IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

--

Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease.

Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months.

Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need.

Visit brightspot.com/ITVisionaries to learn more.

---

This episode was produced by the team at Mission.org and brought to you by Brightspot.

Digitally Transforming Customer and Employee Experience On One Platform with Sarah Joyce Franklin, EVP & GM Platform, Trailhead & Developers at Salesforce