Marketplace All-in-One Outsourced jobs threatened by AI
Aug 19, 2025
Generative AI is dramatically changing the job landscape, threatening outsourced roles like customer support and software engineering. Experts discuss the shift from human labor to machines and how this may reshape workforce dynamics. Additionally, the conversation touches on the implications of SoftBank's investment in Intel and the challenges facing the U.S. dollar as the world's reserve currency amid a backdrop of political and economic uncertainties.
AI Snips
Chapters
Transcript
Episode notes
AI Mostly Augments Jobs Now
- MIT finds generative AI mostly augments workers rather than causing large immediate layoffs.
- Exceptions appear where tasks are easy to plug into AI, shifting spending away from outsourced roles like support and engineering.
Outsourced Roles Face First Cuts
- MIT reports firms cut spending on jobs that were often already outsourced after adopting generative AI.
- Areas affected include customer service, software engineering, and administrative tasks where AI plugs into procedures.
Simple Tasks Are Most Automatable
- Simple coding, writing, and documentation tasks are where AI already plays a big business role.
- Those tasks yield time savings and procedural changes rather than immediate broad job losses.