All disruptive technologies start selling first to early adopters in the market. As the customer base and market matures, successful disruptive technologies evolve adding sophistication that larger customers need at scale. Intercom is a perfect example of this - first selling to companies in their Y-Combinator batch, today Intercom has raised over $250M and counts over 30,000 organizations as customers. Intercom is one of the fastest growing SaaS startups of all time and with good reason - the team had a fundamental perspective on how to make a Messenger product for the enterprise and has translated this vision into a robust and holistic customer communication platform that services the full lifecycle for internet businesses - from acquisition to engagement and engagement to retention.
I chatted with Des Traynor, Co-Founder and Chief Strategy Officer at Intercom on all things Intercom and leading a high growth startup.
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