124. YouTube and tech extraordinaire Peta Charles : flair and fun_PX

In PlanningxChange Episode 72, Jess Noonan and Peter Jewell interview Peta Charles the principal of Brisbane Town Planning (BTP). Peta has introduced many innovative features into her practice. She has produced and appeared in 100's of YouTube videos explaining different planning and design issues. It has become a significant information resource for the general public and clients. BTP applies a fresh and exciting approach as evident on their website (www.brisbanetp.com.au) which includes: "We may have a big name and crazy big ideas, however, our passion lies in working with the "little guys" like us. As it is where we feel we can make the biggest difference and hence, where we get the greatest satisfaction." The website includes 'Charlie' which is described as: “BTP’s own virtual town planner, “Charlie” is the face of all all our automation magic! She handles all of the boring back-office administration "stuff". Things like gathering property information for an enquiry, setting up jobs in our project management system/drafting invoices when an agreement is accepted ... you get the idea.” Peta is described on the website as: "Professional on the outside and slightly loco on the inside … which means she is serious when she needs to be and lighthearted when she doesn’t. Peta is obsessed with innovation/automation and has a strong distaste for bureaucratic red tape (the time/energy waste drives her bonkers). She also LOVES to challenge expectations. Most importantly though, she is driven by the saying "knowledge is power". This means that she is passionate about being transparent/honest and educating people about the inner workings of the town planning process … so they don't end up going down a path that isn't right for them. " The podcast interview covers a broad range of issues including the use of technology, client relations, learning and communication. Peta brings a down to earth yet enlivening approach to the issues. Surely one of the most interesting and innovative town planners in Australia. PlanningxChange is a proud contributor to the Urban Broadcast Collective. This podcast was produced by Complete Podcasting Services. Episode released 26 November 2020.