186. 3 Moments to Send a Video Instead of Typed-Out Text w/ Ethan Beute

You want to send video messages because you know that personal connection matters. Here are three ideal moments for using video to help you start.
I’m Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the CX Series on the B2B Growth Show. Listen in today to learn about increasing confidence, connection, and clarity by mixing video messages into the rest of our digital communication at three key moments.
Here are some thoughts from the episode:
Plain black text doesn’t differentiate us as humans
Video enhances these three moments that matter:
#1 Video for personal connection
#2 Video for emotion and tone
#3 Video for detail or complexity  


Check out these resources:
Human-Centered Communication
Rehumanize Your Business
The Video Adoption Guide
Examples and Resources  


Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.