Short Term Rental Riches 143. Outsourcing your guest communications 24/7
It’s exciting hosting so many guests from all over the world in our properties. We are helping to facilitate a new way people are deciding to travel that is more experiential. We are helping others to build lifelong memories.But it’s not exactly easy. Things happen, and people have questions. Questions about our properties. Questions about the area our property is in. Questions about what we recommend they do while they are there. If you’ve been listening to the podcast for a while, then hopefully, you’ve figured out how to answer most of these questions BEFORE your guests actually ask them, but the reality is, there will still be more times when we have to communicate with our guests. Every guest has slightly different questions and expectations. If you are just getting started and have one or two properties, then the questions you get from your guests are likely not dictating your life and waking you up at all hours of the night. If you have more properties, however, there is no avoiding required communication at ALL times of the day, and if you’re like me, I didn’t begin investing in real estate to answer calls at all times of the day. I got into real estate as a way to earn passive income, and so I learned early on that the guest questions were one of the most important parts of an Airbnb business that I needed to outsource. Over the years, I’ve explored several options for outsourcing guest communications, and that’s what I’d like to break down for you this week so you know your best options! Join me as we discuss:
- Options for outsourcing your guest communications
- Where to hire virtual assistants
- What to Include in Your job description
- Having someone 24/7 for your guests
- Challenges & requirements for a VA
- Tracking progress
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