How Crisis Text Line Helps with Anxiety, Depression, and Suicide Prevention

In this episode of Giving Voice to Depression, we spotlight the Crisis Text Line—a free, 24/7 support service available by text message. For many, especially younger people or those unable to make a phone call, texting provides a private and immediate way to reach out in moments of crisis.

Guest Ashley Womble, Head of Communications at Crisis Text Line, explains how the service works, who uses it, and what to expect when reaching out. We also explore how texters are triaged, how counselors de-escalate “hot” moments into calmer ones, and how this unique form of support is expanding worldwide.

Whether you’re experiencing depression, anxiety, overwhelming stress, or suicidal thoughts, this episode helps demystify the process and reminds listeners: you don’t have to go through it alone.

Link to Crisis Text Line website: https://www.crisistextline.org/

Primary Topics Covered:

• What defines a “crisis” and who can use Crisis Text Line
• How texting support differs from calling a hotline
• Why younger people prefer texting for mental health help
• Privacy and accessibility benefits of text-based support
• The triage system and how urgent needs are prioritized
• What to expect when you text for help (step-by-step)
• Crisis counselor training and volunteer opportunities
• The global expansion of Crisis Text Line

Episode Timestamps:

00:08 - Introduction to Giving Voice to Depression podcast
 01:10 - Introducing Crisis Text Line as a mental health resource
 02:00 - What “crisis” means and why people reach out
 03:50 - Guest Ashley Womble explains who uses the text line
 05:20 - Why younger generations prefer texting over calling
 06:05 - Privacy advantages of silent texting in different situations
 07:00 - International expansion of the Crisis Text Line
 08:01 - How crisis counseling by text actually works
 08:52 - Step-by-step: what to expect when you text in
 09:14 - Triage system: prioritizing urgent situations
 10:29 - Connecting with a real counselor and moving from “hot” to “cool”
 11:25 - Providing referrals and the 1% of cases needing active rescue
 12:29 - Testing the service before a crisis
 13:27 - Training and opportunities to volunteer as a crisis counselor
 14:04 - Closing reflections on the value of this free, 24/7 service

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