The Westminster Tradition 16. Taking responsibility - lessons from Robodebt
Nov 30, 2023
Taking responsibility and learning from mistakes in the Robodebt scandal, practical steps for creating moral accountability within organizations, the lack of data and accountability in the scandal, the significance of collecting and utilizing data effectively, an email exchange between key figures, the importance of definitive answers and risk evaluation, and building a speak-up culture to handle bad news.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Taking Responsibility and Learning from Mistakes
01:32 • 11min
Creating Moments of Moral Accountability: Practical Steps and Addressing Data Insufficiency
12:36 • 2min
The Lack of Data and Accountability in the Robodebt Scandal
14:18 • 2min
The Significance of Collecting and Utilizing Data
16:45 • 14min
An Email Exchange and Escalated Risk
30:37 • 2min
Importance of Definitive Answers, Risk Evaluation, and Early Escalation
32:12 • 2min
The Importance of Building a Speak Up Culture
33:53 • 14min