Savneet Singh, CEO of PAR, discusses revolutionizing restaurant tech solutions, navigating company culture, strategic M&A approach, and emphasizing personalized customer service in hospitality. Topics include operational simplification, board decision-making, scaling growth, and building strong customer relationships.
PAR focuses on unifying restaurant technology and prioritizing customer relationships for business success.
The company demonstrates resilience, adaptability, and commitment to customer service through challenges such as the pandemic and cyber attacks.
Deep dives
Focus on Enterprise Solutions for Emerging and Large Restaurant Chains
PAR provides robust cloud solutions for emerging and large restaurant chains, from small to large brands like Burger King and Sweetgreen. Their focus is on unifying the restaurant technology ecosystem to simplify operations for their clients, delivering a comprehensive solution that integrates various aspects from the back office to loyalty programs.
Transformation Through Acquisitions and Cultural Shifts
PAR has undergone significant transformation under the leadership of its CEO, Sabneet Singh. Through strategic mergers and acquisitions, they have expanded their offerings and grown their revenues exponentially. The company's success can be attributed to a strong focus on culture, with values like speed, ownership, focus, and winning together driving their operations and customer interactions.
Resilience During COVID and Ransomware Challenges
Despite facing challenges like the COVID-19 pandemic and a ransomware attack, PAR demonstrated resilience and adaptability. They leveraged these crises as opportunities for growth and improvement, emphasizing the importance of a strong corporate culture and dedicated customer support even during turbulent times.
Emphasis on Customer Service and Relationship Building
PAR's commitment to exceptional customer service sets them apart in the industry. They prioritize building strong relationships with clients, offering personalized support and accessibility, even from top executives like the CEO. This dedication to customer satisfaction and a customer-centric approach has been instrumental in their business success and continued growth.
This episode sponsored by Popmenu. Popmenu specializes in transformative online and on-premise technologies that help restaurants increase brand visibility, guest engagement, revenue and profitability. We currently work with over 10,000 independent restaurants and hospitality groups and are helping them get the most out of their most powerful marketing tool: their menu.
It's also sponsored by Kickfin. Thousands of restaurants, bars and breweries use Kickfin to tip out their employees instantly — no cash required. With Kickfin, tips go directly to your employees’ bank of choice, the second their shift ends. It’s a really simple solution to a really big problem — because if you’re still paying out credit card tips in cash, it’s costing you. Time-consuming bank runs and cash counting take managers away from work that matters. Cash is hard to track, which leads to accounting headaches — and it creates the perfect opportunity for theft, human error, and compliance issues. Bottom line: there’s never been an instant, secure way to pay out tips — until Kickfin. It’s an easy-to-use software that sends real-time, cashless tip payouts straight to your employees’ bank accounts, 24/7/365. Kickfin gives managers hours back in their day, makes reporting a breeze and protects your business from risk. Most importantly: employees love it. Restaurants can have Kickfin up and running overnight. Employees can enroll in seconds. No hardware, no contracts, no setup fees. Visit kickfin.com for a personalized demo and see how restaurants across the country digitizing tips with Kickfin.
Giving Kitchen is a James Beard Award-Winning nonprofit that provides emergency assistance to food service workers nationally. GK has served over thirteen thousand food service workers and awarded over nine million dollars to food service workers in crisis.
Giving Kitchen helps food service workers that get hurt or sick, lose a family member or suffer a housing disaster like a flood or fire by offering financial assistance to cover rent and utilities. If you know someone that works in a bar or restaurant that is in crisis, tell them: Ask for help from Giving Kitchen by clicking here.
Want to get involved and support Giving Kitchen? Join Dining With Gratitude in October, Giving Kitchen’s month-long campaign, where the food service community pledges to raise critical funds and spread the word about their mission. Learn more by clicking here.
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