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Industrial AI Podcast
Xiaopeng Li 李小鹏: Europes opportunity on GenAI is apply AI
Jan 31, 2024
Xiaopeng Li, a Microsoft AI expert, discusses the adoption of generative AI, the importance of an ecosystem in its success, and using foundation models with company data. They explore use cases of large language models in machine learning and techniques for mitigating hallucinations. They also explore the history of AI and the current status of AI development, highlighting the role of European organizations in industry-specific AI solutions.
55:22
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Quick takeaways
- Large language models are replacing traditional chatbots in contact centers to provide more natural language conversations with customers and assist human agents with analyzing call transcriptions for insights.
- Industry-specific co-pilots powered by large language models are being developed in various industries, combining industry expertise with AI capabilities to enhance efficiency and decision-making in specific contexts.
Deep dives
Use Case 1: Enhancing Customer Experience in Contact Centers
Large language models are being used to replace traditional chatbots in contact centers, providing a more natural language conversation with customers. These models can also assist human agents by summarizing conversations and analyzing call transcriptions to gather insights for product and campaign planning.
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