E126: Georgi Nenov On Serving Up A Delightful Experience

In this episode, James talks with Georgi Nenov.

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Episode Highlights:

• Georgi shares his journey of coming to America, starting with a student visa and working various jobs, eventually finding love, pursuing education, and becoming a proud American citizen. (5:12)
• Georgi discusses the importance of focusing on the positive and providing excellent service in the hospitality industry, including getting to know customers and personalizing their experience. (15:09)
• Georgi mentions that the key to successful sales is to focus on creating a great experience for the customer, rather than simply selling them a product or service. (23:41)
• Georgi discusses the importance of educating and consulting people about services they may not realize they need and the need for insurance even if people don't think about it until they need it. (33:52)
• Georgi mentions that Boston is a city with a strong market share in the tech and pharmaceutical industries. (42:00)
• Georgie expresses interest in software development, noting that he might engage in some projects on the side for additional income. (48:54)

Key Quotes:

• “You should not take yourself too seriously. There's absolutely no point because you can learn your whole life.” - Georgi Nenov
• “You really need to know your audience. You know, we live in different times markets are I don't want to say difficult because there's no such way, they're a little more challenging. But if it's easy, who's going to like it?” - Georgi Nenov