Episode Overview

When most people think about construction, they think dust, noise, delays, and stress. In this episode of The Why We Build Podcast, host Greg Woleck sits down with Leyah Valgardson Hostetter, founder of Leyah & Co., to talk about why it doesn’t have to be that way.

They unpack how exceptional client experience can transform “just another project” into a trusted, memorable journey – and how that shift can change not only your company, but the reputation of our entire industry.

Leyah shares why client experience isn’t about what you build, but how people feel while you build it – and why every client really wants the same three things: to be seen, heard, and to belong.

In This Episode, We Cover:

Construction’s reputation problem
Standing out in a “sea of sameness”
What “client experience” actually is
Designing a great client experience
Beginning with the end in mind
Human moments on the jobsite
Measuring client experience
Client experience and the numbers
Designing the client journey
Non-negotiable touchpoints
Employee experience as the foundation

Connect with Leyah on LinkedIn to learn more about her work and resources on client experience.

Connect with The Why We Build Podcast

Have an idea for a topic or guest? Email greg@remodelersadvantage.com
Learn more about Remodelers Advantage Roundtables, Production Manager and Design Manager Groups, consulting services, and other programs at RemodelersAdvantage.com

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Leading with Client Expereince