Customer Confidential: Untold Stories of Earned Growth

Ep. 2: Beyond scores at Herman Miller

Jan 23, 2014

43:26

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

Michael Ramirez and Pam Carpenter discuss how the office furniture maker approaches customer loyalty (10:35), gathers feedback (16:33) and turns scores into action (31:38).

Home Top podcasts Popular guests Top books