Fear, frustration, stress...we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over But an opportunity to embrace! On todays show we answer a question sent in by a KTTS listener on how to effectively manage this very thing.
Be prepared to walk away empowered to view groups in a new light.
Enjoy!
Books recommended:
- Setting the Table: Danny Meyer
Related Episodes:
- Ep: 030: Casey Underkoffler / Matching Your Service to Your Quality
Keys To The Shop : Equipping Coffee Shop Leaders