Rafsan Bhuiyan, Founder and CEO of OrionQ, shares his expertise on leveraging agentic AI for revenue operations. He explains the leap from simple chatbots to AI that takes real actions, enhancing automation in sales and customer service. Rafsan emphasizes how AI streamlines processes and improves ROI, making it essential for modern businesses. He also outlines strategies for onboarding AI responsibly while maintaining trust and the human touch. Lastly, he advises entrepreneurs to prioritize well-being for long-term success.
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insights INSIGHT
Agentic AI Actually Does Work
Agentic AI goes beyond chat by performing real-world actions like scheduling, emailing, and transferring calls.
Rafsan frames agentic AI as a team of specialized agents that execute LLM actions to complete tasks end-to-end.
question_answer ANECDOTE
Platform Born From Telco Consulting
OrionQ began as a consulting firm that built agentic AI and multi-agent frameworks for telco clients.
Free consultations with a large telco revealed RevOps bottlenecks and seeded the platform idea.
insights INSIGHT
Human–AI Handoff Protects Sales
OrionQ ties voice, SMS, email and a single source of truth into a cohesive RevOps platform to reduce missed opportunities.
The system hands off to humans when needed so AI augments rather than replaces salespeople.
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Tired of simply chatting with AI? It’s time to put it to work. In this episode, we move beyond basic chatbots and dive deep into the world of agentic AI—intelligent systems that don't just talk, they act. This conversation is a masterclass for any entrepreneur looking to leverage cutting-edge technology to automate processes, accelerate sales, and create a seamless customer experience. Our guest, Rafsan Bhuiyan, founder and CEO of OrionQ, brings his powerhouse experience from leading AI initiatives at T-Mobile and CarMax to show you how to transform everyday interactions into measurable business growth. Get ready to learn how AI can become your most efficient and effective team member.
💡 What You'll Take Away For YOUR Business
The Leap to Agentic AI: Discover the crucial difference between conversational AI (like ChatGPT) and agentic AI that can perform real-world actions like scheduling meetings, personalizing emails, and managing customer follow-ups.
Automating for ROI: Learn why revenue operations is the perfect place to implement AI, streamlining everything from lead qualification to customer support for a direct impact on your bottom line.
Building Trust with Technology: Uncover the strategies for onboarding AI into your business in a way that secures your data, respects your company culture, and enhances—not replaces—the human touch with customers.
From Vision to Action: Hear Rafsan’s framework for mapping out a complex, ambitious vision and taking rapid, decisive action, even when the technology is constantly changing.
AI as the Modern-Day Shovel: Learn to reframe AI as a powerful tool that, when used correctly, can build your business faster and more efficiently than ever before.
The Power of Fundamental Truths: Understand how focusing on timeless business principles (like communication and operations) allows you to build a resilient company on top of fast-moving technology.
📝 About Rafsan Bhuiyan
Rafsan Bhuiyan is the founder and CEO of OrionQ, an AI technology company transforming how businesses automate and scale their revenue operations. With a deep background in computer science, data engineering, and enterprise AI, Rafsan has spearheaded large-scale AI adoption initiatives at corporate giants like T-Mobile and CarMax. His unique journey, which includes growing up in Bangladesh and serving in the US military, gives him a powerful and grounded perspective on building impactful technology with a human-first approach. Rafsan is passionate about creating AI systems that work in synergy with people to drive efficiency and growth.
🎯 Rafsan’s BEST Piece of Advice for Wantrepreneurs and Entrepreneurs
"Take care of yourselves and the people around you that work with you."
📢 Memorable Quotes
“AI is the modern-day shovel and we should treat it like a tool.”
“I am the core differentiator in this platform. And I love people and I love my clients and the way I work. That is number one.”
“There are times when life would pull me on the side and ask 'Rafsan, are you sure you know where you're going?' My answer to that is 1000% I know where the target is.”
Wantrepreneur to Entrepreneur | Start and Grow Your Own Business 