Deon Nicholas is the Co-Founder & CEO of Forethought, the first AI platform for customer support automation. Previously, Deon built products and infrastructure at Facebook, Palantir, Dropbox, and Pure Storage. Deon is a sought-after futurist and expert on generative AI, with appearances on CNBC, Bloomberg, and Yahoo Finance. He has authored several machine learning publications and holds numerous infrastructure patents. Deon was a World Finalist at the ACM International Collegiate Programming Contest and was named to Forbes 30 under 30. Topics: - The current state and future potential of AI in customer service - The challenges and opportunities in building an AI-focused startup - Generative AI and its impact across industries #AIInnovation #CustomerSupport #GenerativeAI #TechEntrepreneur #FutureOfWork