What Families Remember Most (and Why It Keeps Them Enrolled)

In this inspiring episode of Transform My Dance Studio, Olivia Mode-Cater sits down with Inner Circle mentor and long-time studio owner Loren Specht to explore how the holiday season can be your biggest opportunity to build connection and loyalty. Together they unpack Barrett Brooks' framework of trust and excellence—and how those two words can transform your culture, customer experience, and retention.

From creating beloved traditions like the Nutcracker and Holiday Showcase to small-moment magic at the front desk, Loren shares how intentional consistency, community, and care can turn the busiest time of year into your most powerful season for growth.

If you're ready to move beyond holiday stress and step into a season of culture-building, connection, and retention, this episode will show you how to make it happen.

Oliva and Loren dive into:

• Why November and December are the months to strengthen family loyalty. The two cornerstones of studio culture—trust and excellence—and what they look like in practice.

• How predictable traditions create belonging and retention.

• Easy, low-stress event ideas that delight families and spark community.

• How your front desk can build loyalty with a single "hello."

• Ways to anticipate family stress and design a smoother December.

• How holiday events naturally boost word-of-mouth and social-media reach.

• Turning festive events into January enrollment momentum.

• Why consistency, reliability, and emotional connection outperform discounts every time.

• Loren's "bold move" challenge for studio owners this holiday season.

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