Yoseph West from Relay

Yoseph West is the Co-Founder and CEO of Relay.

Relay is the business banking and money management platform that puts small businesses in complete control of their cash flow.

To check out open roles at Relay, visit relayfi.com/careers.

Takewaways

- Why It Takes 10 Years to Build Anything Meaningful

- Targeting the US Market

- Understanding SMB Needs

- Always Be Willing To Jump On a Plane

- Why All New Hires Spend Two Weeks on CS

- Monetization Strategies

- Gathering Customer Feedback

- "Minimal Loveable Product"

- Why 40% of Customers Log In Daily

- Navigating Regulatory Challenges

- The Future of Fintech

- Cultivating Company Culture

Chapters

00:00 Yoseph's Entrepreneurial Journey

02:56 Acquisitions and Learning Experiences

06:11 The Genesis of Relay

08:50 Targeting the U.S. Market

12:00 Understanding SMB Needs

15:12 Customer Service Insights

17:46 Customer Journey and Onboarding

21:08 Monetization Strategies

24:00 Gathering Customer Feedback

25:25 The Loneliness of Entrepreneurship

30:00 Building a Financial Partnership

34:59 Navigating Regulatory Challenges

40:05 The Future of Fintech

45:03 Cultivating Company Culture

49:03 Personal Growth and Resilience

Keywords

entrepreneurship, acquisitions, Relay, SMB banking, customer service, monetization, U.S. market, financial technology, startup journey, customer feedback, entrepreneurship, financial partnership, fintech, company culture, regulatory challenges, personal growth, small business, coaching, digital banking, future of finance