Discover innovative strategies for enhancing guest service in the coffee world, including the switch to digital systems for efficiency. Explore the art of coffee blending while emphasizing personal preferences and authentic experiences. Learn how precision in preparation and attention to detail—like clean restrooms—can elevate customer satisfaction. The hosts also highlight the importance of confident, straightforward service and share insights on navigating the luxurious Geisha coffee experience for a memorable connection with customers.
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volunteer_activism ADVICE
Simplify Service with Key Systems
Simplify operations by using a digital KDS system and consistent coffee selections.
Focus on one flagship blend and fewer specialty options for operational ease and quality.
insights INSIGHT
Blend Coffee's Value Overlooked
The specialty coffee industry shifted away from blends and flagship coffees for single origins.
Well-balanced blends can appeal broadly and are often more complex than single origins.
volunteer_activism ADVICE
Encourage Open Coffee Experience
Share coffee experiences by recommending good coffee rather than forcing industry trends.
Avoid close-mindedness and empower individual choice in coffee enjoyment.
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Sometimes your guest just want a cup of coffee, not 50 questions, and sometimes what you give them is only as good as how you give it to them. This week we dive into the world of Hospitality once again to discuss the coffee you serve and the confidence in which you serve it.
it's a real solid coffee talk...
Coffee Podcast:
Chis Baca and Jared Truby, two of the founders of Cat & Cloud coffee share their insights of leadership and owning a small business, through the lens of the specialty coffee industry. It's not just about whats in the cup, but the intention behind how it was put there. With new episodes weekly, listen in as there's always little nuggets of wisdom.
Where to listen
Apple Podcast:
https://podcasts.apple.com/us/podcast/cat-cloud-podcast/id1021859870
spotify:
https://open.spotify.com/show/1Ca5vz73UcyAHCAYmWKpl5?si=d8whB74aRjmgU-ld_0qZfQ&dl_branch=1
Watch here on youtube!
https://youtube.com/playlist?list=PLKAafL6q_RiChNcnVZh3_uW0fKBJ6gImB
If you want even more insights from Chris and Jared, consider becoming a member over on Patreon. each week get even more, as well as exclusive access to a likeminded community, with plenty of benefits to come. It's just the price of a latte a month, and we think there is a lot of value in that. So check it out.
https://www.patreon.com/catandcloud
The usual suspects.
Instagram: https://www.instagram.com/catcloudcoffee/
Cat & Cloud: https://catandcloud.com/
Your hosts:
Baca's Blog: www.realchrisbaca.com
Jared on IG: www.jaredtruby.com
Your editor:
justphred
We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it’s our mission to inspire connection, by creating memorable experiences.
We're a small independent business and this is our story.
Enjoy!
Cat & Cloud Podcast