CIO Mind, The Gartner CIO Podcast Where Are the Productivity Gains From Tech Investments?
Oct 29, 2024
Tori Paulman, a Gartner VP analyst focused on digital employee experience and workplace strategies, shares insights on optimizing productivity through tech investments. She unpacks why organizations struggle to realize gains despite advanced tools. Tori discusses the myth-busting required around productivity beliefs and the vital role of CIOs in navigating digital transformation. She highlights how customized tech and AI could empower workers, yet warns that many businesses remain unprepared to leverage these innovations effectively.
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Defining Productivity
- Productivity is defined as the rate of output per unit of input, like hours worked.
- IT spending has significantly outpaced GDP growth, creating a productivity paradox.
Gartner's Productivity Categories
- Gartner categorizes productivity into labor substitution, experience compression, magnifying skills, and deep productivity.
- These categories consider how technology impacts various skill levels and work complexities.
Icon on the Desktop
- Tori Paulman shares a story about implementing a collaboration app where the IT team's definition of "done" was simply having the icon on the user's desktop.
- This anecdote highlights a common pitfall in IT implementations: focusing on delivery over actual usage and productivity gains.