CIO Mind, The Gartner CIO Podcast
Where Are the Productivity Gains From Tech Investments?
Oct 29, 2024
Tori Paulman, a Gartner VP analyst focused on digital employee experience and workplace strategies, shares insights on optimizing productivity through tech investments. She unpacks why organizations struggle to realize gains despite advanced tools. Tori discusses the myth-busting required around productivity beliefs and the vital role of CIOs in navigating digital transformation. She highlights how customized tech and AI could empower workers, yet warns that many businesses remain unprepared to leverage these innovations effectively.
30:38
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Quick takeaways
- Productivity is often misunderstood, necessitating a clearer definition that encompasses labor automation, experience compression, and personalized technology use.
- The CIO's evolving role is crucial for enhancing digital employee experience, as they increasingly influence productivity over traditional HR functions.
Deep dives
Understanding Productivity and Its Definitions
Productivity is often misunderstood, making it vital to clarify its definition, especially in the context of technology investments. It is typically defined as the rate of output per unit of input, such as hours worked. However, this conventional economic view does not capture productivity's nuanced nature, particularly in today’s technology-driven workplaces. Gartner identifies four categories of productivity: labor substitution through automation, experience compression for quicker onboarding, skill magnification for enhancing seasoned workers' performance, and deep productivity where technology creates personalized experiences for employees.
