The Three Types of Contact Center Platforms (and Which Is Best for You!)

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CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive.

In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid.

After giving a quick summary of each, we discuss:

• Which is the most prevalent environment, and why? 
• Which industries have been quickest to embrace cloud and hybrid environments, and why? 
• What must CCaaS vendors do to bring more contact centers into the cloud? 
• Why should contact centers considering making that switch consider Enghouse as their tech partner? 

For on Enghouse Interactive's contact center tech philosophy, visit Enghouse Interactive.

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