Karen Borg is the CEO of Healthdirect Australia, working with government partners to deliver innovative and trusted health information and services to all Australians so they can connect to the right care at the right time, wherever and whenever they need it. In this episode, Pete and Karen talk about the different offerings of Healthdirect, the important role they play in supporting the government find new innovative healthcare technology solutions. They also talk about the readiness for telehealth in Australia, where we stand compared to other parts of the world, and the carrots and sticks required to facilitate positive change to address complex health challenges.