Intersections Pete McCanna’s Mission to Fix America's Healthcare Mess
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Sep 16, 2025 Pete McCanna, CEO of Baylor Scott & White Health, shares his transformative vision for U.S. healthcare. Drawing on four decades in the field and personal family experiences, he emphasizes the need for customer-focused care and AI integration. McCanna dives into the critical gaps between payment models and preventative care, revealing how technology can make healthcare more accessible and personalized. He also discusses the importance of rebuilding trust with younger patients and the future challenges of healthcare reform.
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Family Health Shaped His Mission
- Pete McCanna describes his mother's untreated bipolar disorder and his father's later Parkinson's as formative experiences that drove him into healthcare.
- Those family struggles shaped his mission to fix systemic gaps in access and long-term care.
Supply-Driven System Hurts Access
- Pete realized healthcare was supply-driven, fragmented, and balkanized compared with other service industries.
- He saw long wait lists celebrated by clinicians as a sign the system rewards scarcity, not patient access.
Start With The Right Question
- Pete shifted focus: if you solve customers' pain points first, financial and clinical outcomes follow.
- He frames healthcare as a demand-driven service where patient-centered design reduces costs and increases loyalty.