The Think Feel, Say, Do Gap

The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage. 

KEY TAKEAWAYS

• If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation. 
• If someone feels that an environment is not safe to freely express themselves there will be a substantial ‘Think, Feel, Say’ gap.
• Remove the obstacles to free expression to act on things more quickly and achieve better resolutions.  

BEST MOMENTS
‘What people are thinking and feeling isn’t necessarily what they are saying when they are asked.’ 
‘How many times have you had thoughts or feelings that you’ve not actually spoken?’
‘People talk about trust a lot and I think when you have a high trust environment then the gap between what people feel and say is far, far reduced.’ 

VALUABLE RESOURCES
Business Problems Solved Podcast         

CONTACT METHOD
You can contact Lee Houghton on 07813342194
Lee@leehoughton.com 
https://www.linkedin.com/in/lhoughton/

ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.