Exploring personal experiences with EV rentals, challenges faced by non-early adopters on road trips, Ford's affordable EV program, Cruise's CPUC penalty, Waymo's cyclist collision, and the nuances of safety and public trust in self-driving vehicles.
Rental companies need to improve communication and support for less-experienced EV renters to avoid stress and confusion.
Unexpected EV rentals can lead to customer dissatisfaction due to issues with charging infrastructure, pricing discrepancies, and lack of clear communication.
Transparency in rental pricing procedures and education on EV features are crucial to ensure customer satisfaction and successful EV adoption.
Deep dives
Implications of Hertz's EV Rental Strategy
Criticism of Hertz's approach to EV rentals has emerged, suggesting that the move was not beneficial for EV adoption and might have served as a cynical stock pump. Concerns were raised about renting EVs to customers who may not be comfortable or familiar with them, highlighting potential stress and confusion for less-experienced users.
Challenges Faced by Renters of EVs from Hertz
Rental experiences where customers unintentionally end up with EVs due to rental companies' policies were discussed. Instances of customers being surprised by an EV rental instead of a gas-powered vehicle and facing issues with charging infrastructure and pricing discrepancies were shared, raising concerns about the lack of clear communication and support for renters.
Issues with Prices and Charges in EV Rentals
Anecdotes about unexpected charges and pricing discrepancies in EV rentals were recounted, where customers were quoted one price but ended up paying more due to the vehicle type. Challenges with returning EVs with specific charge levels for fear of additional charges were highlighted, showcasing a lack of transparency and consistency in rental pricing procedures.
Concerns About EV Rental Education and Support
The importance of providing adequate education and support for customers renting EVs was emphasized. Instances where rental companies failed to inform customers about EV features, charging requirements, and potential challenges, leading to confusion and dissatisfaction among less-experienced users, were shared.
Focus on Future of Low-Cost EVs and Industry Trends
Discussions around the future of low-cost EVs and industry shifts towards more affordable electric vehicles were explored. Insights into automakers' strategies to develop cost-effective EV models and challenges in transitioning to electric fleets were analyzed, with a spotlight on the potential market impact and consumer preferences for affordable EV options.
Ed's recent misadventure renting an electric car prompts the gang to share similar experiences, and consider what they might mean for EV adoption. Plus: discussion of Ford's new affordable EV skunkworks, Cruise's CPUC penalty hearing and Waymo's cyclist collision in San Francisco.
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