Highlights:

* Introduction of Efficient Discovery Calls: Transition from two-hour listing appointments to 15-minute Zoom discovery calls.
* Building Trust Over Commission: Emphasizing the value of trust and understanding in client relations over just discussing commission rates.
* Fee Structures and Seller Options: Discussion on various fee options for sellers to ensure informed decision-making.
* Tactical Empathy and Client Psychology: Utilizing psychological insights to better understand and connect with clients.
* Long-term Client Relationships: Strategies to foster enduring relationships and maintaining consistent communication.