John Stauffer and Brian Cristol | Challenges of Measuring Performance

This week’s guests are John Stauffer and Brian Cristol, co-founders of Isometric Technologies. ISO is a performance management solution that centralizes service data between business partners and connects costs from chargebacks and service-level failures to the responsible parties. Anyone in the industry knows how hard it is to reconcile the root cause of service failures, that is the problem that Iso addresses. John and Brian have extensive experience in the industry and were both at Uber for several years as well as at Turvo before starting up Isometric. We had a great conversation about the challenges of working with data from multiple sources, harmonizing the definition of what ‘on-time’ means, as well as the industry as a whole.