Coaching Conversations in 2025 Mastering Customer Service Excellence Case Study: The Power of Coaching Automation and Learning Validation
Discover the secret sauce for supercharging your team's customer service performance with our latest podcast episode featuring a guest expert on coaching automation. Through an engaging case study, we shine a spotlight on a 24-week program that transformed the way a client's team approached customer service, armed with tools like PowToon and Active Campaign. Get ready to take notes as we unveil a three-step process that guarantees relevance, automation, and validation of learning through dynamic assessments, ensuring your team isn't just going through the motions but truly leveling up their skills.
Our conversation delves into the crucial aspects of creating content that resonates, setting up a seamless automation system, and implementing a learning validation strategy that goes beyond traditional LMS reports. As our guest walks us through the intricacies of this approach, you'll learn how to incorporate coaching questions into assessments that not only gauge retention but also provide ongoing guidance for your team. It's a masterclass in enhancing team capabilities and embracing the future of coaching technology, making this episode a must-listen for anyone eager to lead their team to new heights in customer service excellence.
Take our coaching automation course and receive two one and one coaching sessions speaking directly to your coaching automation development needs. After the course we will provide you two one-on-one coaching sessions so we can help you apply coaching automation to your training and learning development needs.
Course Link: https://progress-coaching-academy.thinkific.com/courses/the-coaching-automation-course
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Welcome to Coaching Conversations
We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a
Progress Coaching 360 is a dynamic leadership development system that equips managers and teams with powerful coaching skills through a blend of training, real-time practice, peer learning, and feedback. It combines expert-led instruction, a train-the-trainer model, group coaching certification, and monthly coaching pods where leaders practice, share wins, and tackle challenges. With built-in accountability and hands-on application using Coaching Cards and best practice sessions, Progress Coaching 360 turns coaching from theory into action—building a sustainable culture of growth, feedback, and performance.
Progress Coaching 360 teaches leaders how to coach and employees how to develop coachability skills. This unique combination helps build great workplace cultures.
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