Roles and Structure at 37 Signals

37 Signals operates without common management roles such as project managers, sales teams, or dedicated lawyers. The absence of middle management allows all employees to focus on their core responsibilities, leading to a more efficient workflow. The founders mention that this structure avoids unnecessary meetings and keeps the team agile, as everyone is engaged in their work without additional layers that can slow processes down. This approach enables the company to be more capable and adaptable, highlighting how fewer restrictive roles can enhance overall productivity.