The Importance of Culture and People in Achieving Business Excellence, with Thomas Douglas

In this podcast episode, Dr. Jonathan H. Westover talks with Thomas Douglas about the importance of culture and people in achieving business excellence.

Thomas Douglas's remarkable trajectory at JMARK began in 1997, shortly after his notable tenure in the Navy. His early days as a level-1 engineer laid the groundwork for his eventual acquisition of the company in 2001. In a bold move, Tom downsized to a core team of six, a pivotal step that catalyzed JMARK’s growth into a leading MSP with over 120 employees. Under his leadership, JMARK has been a consistent name on Inc. magazine’s list of the top 5,000 Fastest Growing Private Companies and has been lauded as the Best Place to Work™. Recognized as a visionary in the tech space, Tom is revered for his insightful approach to business culture, technological efficiencies, and cybersecurity. His expertise has earned him a spot as a trusted advisor to a global clientele and as a prominent speaker on leadership and technology trends.

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