Declining NPS Scores and Evolving Listener Feedback

The discussion begins with a painful acknowledgment of the significant drop in Net Promoter Scores (NPS) for the podcast, plummeting from a nine to a four. Previously enjoying a plethora of five-star reviews, the hosts reflect on a particularly critical one-star review highlighting listener disappointment over the podcast transitioning to a paid model. Interestingly, the author of this negative review later returned to upgrade the rating to five stars, prompting the hosts to consider sending a thank-you mug as a gesture of goodwill. This change in perception marks a potential indication of evolving listener expectations, suggesting that audience sentiment can shift with time and improved content delivery.