Building credibility through podcasting. Ryan Foland speaks with Mary Drumond, a fellow podcaster who hosts the show The Voices of Customer Experience. In her podcast she interviews CX thought-leaders, executives, researchers, academia and Customer Experience front-liners. She is also editor-in-chief of the Voices of CX Blog. Ryan and Mary talk about how speakers can use podcasting as another stage, helping to build your credibility as a speaker while acting as a showreel for both your speaking style and expertise. Listen to this podcast to find out: 1. How to get started creating your own podcast. 2. Whether or not you should pay for platforms and tools right from the start 3. Why it is essential to stay on top of marketing trends, even as they change rapidly. 4. How to use podcasts to build your credibility and brand