Understanding Business Stakeholders' Needs

Identifying what business stakeholders value is crucial for alignment within an organization. Stakeholders are often in close proximity to customers, gaining insights into their preferences and concerns, which can inform the company’s narrative. By aligning service level objectives with the authentic stories and values that stakeholders communicate to customers, a robust value proposition can be created. This approach empowers stakeholders to confidently articulate the integrity of their offerings while emphasizing the organization’s commitment to customer satisfaction.