Customer Success is a field and career path that has been really taking off, particularly in Europe, over the past few years, and that is understandable with all of the new SaaS companies that are establishing themselves all around the world. I got to speak with Sue Nabeth, owner of Success Track Enterprise - a customer success consulting company and one of the co-founders of Customer Success Europe, and pick her brain about her experiences in the business for 7+ years and some of the differences she sees between how customer success is done in the US versus the EU. She also provides insights and advice on what companies can do to help improve their customer success efforts.
The Customer Success Channel