The coffee shop is made up various tasks and roles that all work together to create something magical. Wen those roles are not clear or followed through on then the we lose the magic and gain frustration. No role in the cafe is as important than that of the owner (arguably managers but that's another topic), yet we rarely see owners having job descriptions let alone a schedule organized according to both the administrative / financial needs AND the areas of operations, quality, and people.

In today's episode we will discuss the 5 behaviors that are necessary for owners to successfully and effectively lead and manage those 3 areas so they can facilitate and create a thriving coffee shop.

We cover:

Operations, People, and Quality
The need for detailed scheduled work
Constant curiosity
Tension as needed structure
Honesty at all costs
Using problems to discover and institute solutions
Crafting systems needed for operations that serve the people

Related Episodes:

Interested in leveling up your coffee shop?

Click here to schedule a free consulting discovery call with KTTS

Click here to book a formal one-on-one consulting call!

Visit our amazing Sponsors!

373 : The Owner's Role: 5 Behaviors for Effectiveness