What do your customers say about you? What sort of customer experience do you deliver? Today’s guest, Jeff Toister, has quite literally written the book (well, four books) on service culture, and he’s here to discuss his latest book - The Service Culture Handbook.

Jeff has trained over 1 million people in customer service. He has the number one training course on LinkedIn Learning, and he makes a living from being a public speaker and author on this very topic.

So just how do you guarantee customer experience? What can you do to set your business apart from the competition?

Don’t miss this fantastic conversation, and listen to the very end where Jeff shares a fantastic exercise for leaders to try - something they can do today to make a difference to the customer service in their organisation.

On today’s podcast:

Do employees need to love the products?
What customer experience are you trying to create?
What guarantee customer experience looks like
How to make a difference tomorrow

Links:

Book: The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Twitter – @toister
LinkedIn: Jeff Toister
Website: Toister Performance Solutions

E181 | How to Deliver Outstanding Customer Service with Jeff Toister