From Reaction to Connection: Mastering Empathy and Conflict Resolution

In this episode, Lorilee Binstock interviews John Ford, founder of Empathy Set and a mediator specializing in conflict resolution. They discuss the transformative power of empathy in relationships and its role in resolving conflicts. John shares insights from his Empathy Set tool, featuring cards with feelings and needs prompts, which foster emotional connection and understanding. He emphasizes the importance of acknowledging emotions, managing triggers, and building healthy communication habits.

Listeners are encouraged to check out John’s article, Reaction to Response, in the December issue of Authentic Insider magazine. Additionally, John shares free resources like his Dictionary of Feelings and Needs on his website, EmpathSkills.

Lorilee continues exploring empathy and conflict resolution with more practical tools and insights.

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