Short Term Rental Riches 96. Top 15 Pre-Arrival Questions YOU WILL GET ASKED!
Sep 14, 2021
Explore the top 15 questions guests often ask before booking a short-term rental. Discover why clear communication is vital and how it can enhance the guest experience. The discussion emphasizes the importance of being prepared for inquiries that may seem straightforward but reveal trust issues with your listing. Plus, find out about helpful resources like free ebooks and courses to boost your rental management skills. Tune in for insights that can elevate your hosting game!
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Always Confirm Wi-Fi Details
- Prepare clear answers for guest questions about Wi-Fi speed even if you've listed details in your property description.
- Use screenshots of your internet speed to provide transparent and quick information to potential guests.
Set Early Check-in Policies
- Decide your policy on early check-ins and late checkouts before inquiries come.
- Only allow early check-ins if housekeeping is done and guests arrive early; otherwise, deny to maintain operational efficiency.
Handle Pet Inquiries Carefully
- Clearly state your pet policy but be cautious about service or emotional support animals to avoid discrimination claims.
- Understand that guests will often ask about pets regardless of listings, so prepare sensitive yet legal responses.