As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement.

Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.

00:00 Introduction to Responsible AI Usage
00:25 Welcome to Connected FM Podcast
00:51 Revisiting AI in Facility Management
01:41 Strategic Guide to AI in Facilities Management
04:13 Three-Layer AI Integration Approach
05:13 Desktop AI: Empowering Individuals
09:21 Operational AI: Driving Internal Efficiencies
12:20 Client-Driven AI: Enhancing Service Value
14:32 Conclusion and Final Thoughts
15:46 Podcast Closing Remarks

This episode is sponsored by ODP Business Solutions!

Connect with Us:

LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org

REWIND: A Strategic Guide to Transforming Facility Management with AI