249. Maximize Your STR Guest Experience with Tyann Marcink Hammond of TouchStay

Today, we've got a real treat for you on the Short Term Rental Riches Podcast. I'm excited to welcome Tyann Marcink Hammond, the queen of guest experience from TouchStay. Tyann's been a powerhouse in the short-term rental industry since 2007, and she’s here to share her extensive knowledge on creating unforgettable guest experiences. From the days of manually uploading photos and waiting for listings to go live to the digital age of seamless bookings and guidebooks, Tyann has seen it all.  

In this episode, we dive into the importance of digital guidebooks and how TouchStay is revolutionizing the way hosts communicate with their guests. Tyann explains how a well-crafted guidebook not only enhances the guest experience but also saves hosts time by answering common questions before they even arise. 

Episode Highlights

• Evolution of the STR Industry: Tyann started in 2007, dealing with platforms like Vrbo and Craigslist, witnessing the industry's growth and technological advancements.

• Importance of Digital Guidebooks: Learn how TouchStay's digital guidebooks can streamline guest communication and enhance their experience by providing essential information right at their fingertips.

• Effective Communication Strategies: Discover the best practices for timing and methods of communication to cater to different types of guests, from planners to last-minute travelers.

• Upselling Tips: Explore creative upselling strategies, such as offering charcuterie boards, to increase your revenue and enhance the guest experience.

• Managing Large Properties: Tyann shares her expertise on handling large family reunions and groups, ensuring smooth operations and high guest satisfaction.

Thanks for tuning in to this episode of the Short Term Rental Riches Podcast! We hope you found Tyann's insights as valuable as we did. If you're ready to take your guest experience to the next level, consider implementing some of the tips and strategies discussed today. Don't forget to check out TouchStay for their amazing digital guidebooks that can help streamline your operations and enhance your guests' stay.

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Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.

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