How does a Cruise line go from ships that hold 700 guests to over 7,000? This episode offers a rare, behind-the-scenes look at the cruise industry’s transformation through an exciting interview with Richard Fain, the former CEO of Royal Caribbean Group. Cruising fans and enthusiasts of all brands will want to hear Richard discuss his new book, Delivering the Wow! Culture as a Catalyst for Lasting Success, and the foundational principles of innovation that drive success across the entire industry. He shares incredible stories from his three decades of leadership, including the beginning of “mega-ships” with the Sovereign of the Seas, a journey that shaped the modern cruising landscape, providing crucial context for today’s fleet. Discover how a focus on culture is the key to creating the “wow” experiences that keep cruisers coming back, whether you sail Royal Caribbean, DCL, or any other line.

Find his Book Here: https://amzn.to/4nERtk4

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510 Delivering The Wow! Richard Fain, Chairman and Former CEO Of Royal Caribbean Group, on Cruise Line Culture and Innovation