Rule Number One: Ship Products and Make Customers Happy

This episode features an interview with Nathan Creswell, Head of Product at Isometric Technologies.

In this episode, Nathan shares with us his journey of what it’s been like to enter into an entirely new domain in his career, the importance of shipping products and making customers happy, and how crucial it is to keep an open mind in everything you do.

Key Takeaways:

Kyle: 

• Shipping products that make customers happy: Making sure products we create bring happiness to the end user is key. You want to make sure everything you’re doing is driving towards that.
• Making sure your first five customers are fully satisfied: They are the ones who become customers you recommend you and your company over and over.

Lukasz: 

• Switching to a brand new domain: One thing we’re hearing constantly, is that PMs need to be ready to jump into a completely brand new things they may not be experts on but leverage all experience and skillsets as well as other helpful things like online resources, folks they’ve worked with, etc.
• Be open-minded: Look at everything you’re working with and keep an open mind with whatever you’re doing and how you’re doing it.
• Billing is fun: Even though we already think that it’s still fun to hear.

Segment Timestamps: 

*(00:40) - Never Have I Ever

*(15:40) - Innovation, Therapy & Other Wild Tales

*(27:28) - PM Power Moves

*(34:31) - Ship it or Skip it

Links:

• Connect with Lukasz Weber & Kyle Kolich on LinkedIn
• Connect with Nathan Creswell
• Learn more about Isometric Technologies
• Learn more about Zuora

>> Connect with Lukasz Weber & Kyle Kolich 

>> Learn more about Zuora