Trust and transparency in Healthcare AI - Sean Higgins, Founder ViveoAI

Doing these podcasts gives me a chance to meet some great Irish start-ups and one such start-up is ViveoAI. Based in Coleraine, ViveoAI is a voice AI receptionist built specifically for dental practices and I recently caught up with Sean Higgins the founder of ViveoAI. Sean talks about his background, what ViveoAI does, creating a clone of a voice, AI receptionists and more.

More about ViveoAI:

The focus is on helping clinics answer missed calls, handle routine patient enquiries, and support appointment booking, rescheduling and cancellation workflows. Building the system around UK and Irish dental practices specifically, rather than using a generic US-style AI receptionist.

This means local accents, Irish and UK phraseology, dental terminology, practice-specific workflows, and the kind of patient language people actually use when calling a clinic.

As AI has to be deployed responsibly in healthcare settings and because dental practices handle sensitive patient information, there is a careful GDPR tightrope to walk. This ensures ViveoAI has to be useful, while also being tightly bounded, transparent, and clearly administrative rather than clinical. You can find more info on LinkedIn.