TSE 1087: Social Selling Your Customers Want!

Sellers who interact with and provide value to prospects using social media must understand the characteristics that turn this into the kind of social selling your customers want.

We're tackling this topic all month, and even if you aren't a big social media person, we're providing an actionable plan to help you get in front of your prospects.

It isn't enough to "set it and forget it" or generate large amounts of content in hopes that people will click through to find you. It's thoughtful preparation that gives buyers what they want and need right now.

Trying to close

I discovered the idea of using social media to sell when I was in college. I was seeking an internship with people who were in Chicago and our college professor told us that we needed a LinkedIn profile. He told us that we had to maintain that profile because that's where business professionals interacted.

I thought it was a great idea because I was suddenly connected to millions of other professionals. I also thought it was great that I could pitch to all of those people.

My professor knew a woman in Chicago so he introduced us with the intention that I would seek insights from her. In my mind, though, she was going to provide me with an internship or connect me with someone who had one.

Instead of approaching it as an information-gathering phase, I was trying to close the deal. I think many of us make that mistake with social media.

Instant access

Sellers are often like kids in a candy store because social media gives them instant access to millions of potential customers. Why in the heck wouldn't we go ahead and pitch them all? Let's tell every single person what we're doing.

And then social media turns into a pitch-fest.

Because we can copy and share messages with groups of people quickly, we have access to millions of new prospects at our fingertips. Very quickly, though, prospects recognize that every seller is engaging in the same kind of social selling.

Prospects are overwhelmed with the same messages from multiple sellers, so we have quickly realized that we can't continue using the same methods.

Liking content

In response, we settled on thoughtful interactions with people. We settled on the idea of liking everything they posted on social media and commenting on their content, sometimes arbitrarily.

We didn't necessarily have a growth plan or a strategy. We just assumed that if we liked a bunch of their stuff now, when we eventually sent them a message, they would instantly want to work with us.

The idea might have worked well initially, but again, sellers adopted the same strategy across the board and failed to stand out from one another.

Curating content

Next, we moved to curating content. That meant sharing content that others were sharing, so if I found a good blog post about technology, I would share it with my prospects who were interested in that industry.

Our strategy was to be top-of-mind because of our content. We engaged with different platforms and pumped content everywhere, which ultimately became a bunch of junk floating around on the Internet. Again, every competitor was doing the same.

The platforms realized that the content was taking their users away to other sites and they took steps to prevent people from being diverted away.

Algorithms

Social media platforms don't want you to send their users to other sites. As a result, you must adjust your social selling efforts so that you're linking to content on that same platform.

LinkedIn wants its users to see the ads that its customers are paying to promote. If its users leave LinkedIn, they won't see the ads. The algorithm will penalize you for sharing content outside of LinkedIn.

Sellers responded with LinkedIn articles, long-form posts, and videos. We moved to original content in our next iteration of social selling, and within the next year, we'll likely move to something different.

Human interaction

Despite all this change, there is one takeaway. Be a person. Be human and care about other people.

The definition we shared from Hubspot is this: Social selling is when salespeople use social media to interact directly with their prospects. Salespeople will provide value by answering the prospect's questions and offering thoughtful content until the prospect is ready to buy.

Do things in moderation. Use direct messages. Set a goal to connect with five new prospects each day on LinkedIn. Try something like this:

Donald, 

It's always great to learn from sales leaders in the industry. Permission to connect?

Once we're connected, they'll see the content I've curated over time.

Aligned content

An article on PostFunnel reported that marketers who align their content with specific points in the buyer's journey yielded 73 percent higher conversion rates. Think about that. If you're able to produce content based on where your buyers are in that particular phase, it will be relevant to them.

Your buyers want posts that showcase your new products or services and they want to learn something along the way. Use social selling your customers want in order to help them throughout their journey.

Speak to the three stages of the buyer's journey:

1. Awareness: when buyers don't know about you and you want to raise their awareness.
2. Consideration: when buyers are evaluating and going deeper in their research.
3. Conversion: when buyers finalize decisions and make a purchase.

Sprout Social suggests weaving awareness- and consideration-stage content together. Those two stages are usually where people rely on social media.

[Tweet "With social selling, open the door with entertainment and inspiration. Use memes or videos to grab attention. Then carry them the rest of the way with educational content. #SocialSelling"]

Multiple approaches

This is one of the most effective ways to prospect. When you combine this with your other techniques like cold calling or emails or regular mail, you'll see great success.

Apply this today. Identify five people to connect with in your industry. If you do that every day for a week, you'll have 25 new connections by the end of the week.

Strive to create the social selling your customers want to increase your effectiveness and improve your outcomes.

"Social Selling Your Customers Want" episode resources

If you haven't connected with me on LinkedIn already, do that at Donald C. Kelly and watch the things I'm sharing there.

You've heard us talk about the TSE Certified Sales Training Program, and we're offering the first module free as a gift to you. Preview it. Check it out. If it makes sense for you to join, you can be part of our upcoming semester.

You can take it on your own or as part of the semester group. The program includes 65 videos altogether, and we just completed a beta group that helped us improve the program and maximize the information in it.

If you and your team are interested in learning more, we'd love to have you join us. Call (561)578-1729 to speak directly to me or one of our team members about the program.

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. You'll receive real-time alerts anyone opens an email or clicks a link.

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Mentioned in this episode:

HubSpot and bluëmago | STUDIOS

HubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com