FEAR & GREED | Business News One On One: Westpac CEO Anthony Miller
Aug 6, 2025
In a riveting conversation, Anthony Miller, the CEO of Westpac and former Deutsche Bank leader, shares his unexpected journey to the top. He reflects on the challenges and excitement of leadership in banking, especially post-COVID. Topics include blending digital and physical banking to enhance customer experience, the strategic use of AI for competition, and the need for a balanced approach to emissions reduction. Miller emphasizes the importance of human interaction in banking and the potential for innovation in Australia's economy.
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Unexpected CEO Journey
- Anthony Miller never expected to become Westpac CEO; it was an accidental opportunity after working in investment banking.
- The COVID lockdown in Sydney and a family decision triggered his move to Westpac, leading to his eventual CEO role.
Broader Stakeholder Engagement
- CEO Anthony Miller is surprised by the vast number of external stakeholders beyond shareholders and customers he must engage with.
- He anticipated some political and regulatory engagement but finds the ongoing demand greater than expected.
Cautious Interest Rate Outlook
- Inflation data suggests the Reserve Bank has room to cut interest rates, but timing remains uncertain.
- The Reserve Bank's independent judgment is praised for handling policy carefully despite market pressure for cuts.