http://www.leanblog.org/audio281
When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality problems), I think it's interesting to think about problems in the following terms... for a particular problem, which is true?
- It can't be solved (in general)
- That organization can't solve it (don't know how?)
- They won't solve it
- They don't need to solve it
When we look at patient safety, there are many examples that show improvement is possible. So, it comes down to a question of "can't, won't, or don't need to?"
